FAQ
Questions, answered
Everything homeowners ask us most. Can’t find your answer? Call us any time.
FAQ
General
Do you charge for estimates?
No. Estimates are always free, and the trip fee is waived with any repair.
How fast can you get here in an emergency?
Our average emergency arrival time is 45 minutes across our 16-city service area, 24 hours a day.
Are you licensed and insured?
Yes. We are fully licensed for roofing, HVAC, plumbing and electrical work and carry full liability and workers’ comp coverage.
Do you offer financing?
Yes. Plans start at $89/month with approval in minutes, and checking your rate won’t affect your credit.
What warranty do you give?
Every job includes a 10-year workmanship warranty, on top of the manufacturer warranty on parts and materials.
FAQ
Booking
How do I book?
Call, text or use the online form. Most bookings take under a minute.
Can I pick a time window?
Yes. We offer two-hour arrival windows and text you when the tech is on the way.
Do I need to be home?
Someone 18 or older should be home for the visit.
FAQ
Pricing & payment
What payment methods do you take?
All major cards, checks, financing and digital wallets.
Do you offer discounts?
Yes for maintenance plan members, seniors, veterans and first responders.
Do you give written quotes?
Every quote is a flat price, sent by text and email before work begins.
Need it fixed today?
Real people answer 24/7. Most repairs are done the same day, with upfront pricing before we start.